We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.
The customers can claim this policy by send an email to firstname.lastname@example.org. Attached a photograph of item and make sure to describe what the damage of item. We will respond your clam as past as possible. If your claim is approved and we call to send the item, you can send the item to our representative office at:
1300 Rosa Parks Blvd.
Detroit, MI 48324.
Consumer error in writing the shipping address so that the shipping service company (UPS & USPS) returns the package sent to us, in that case the CONSUMER HAS NO RIGHT TO REQUEST A MONEY REFUND.
In that case also we will not send the product back to consumers.
The package containing the returned product will be donated directly to social company.
So that the case is considered finished because of consumer error.